What is CRM?
CRM stands for Customer Relationship Management
System.
CRM systems are typically used by businesses who want to
centralise their customer information in one place. A CRM
software solution enables this by providing a "single
source of the truth" which is invaluable
when analysing customer activities such as revenue
contribution, cost to service and various other performance
metrics.
Why Microsoft Dynamics CRM?
Koorb specialise in delivering Microsoft Dynamics CRM for the
SME market.
Microsoft Dynamics CRM business software is designed to provide
your people with the right tools to boost their
productivity, amplify their impact and effectively equip
your organisation for success. With over 23,000 customers and more
than 1,400,000 users, you know you are in good company when
you choose Microsoft Dynamics CRM.
Industry accolades support the position of Microsoft Dynamics
CRM as a leading product.
What are the top 10 reasons to choose Microsoft Dynamics
CRM?
- Leadership by Microsoft, an organisation
with a strong balance sheet, consistent growth, a
long-term commitment to innovation, and thousands of world-class
engineers. Additionally, Microsoft Dynamics CRM has seen
impressive momentum in the CRM market and is recognised as a leader
in the CRM industry by many third-party experts and analyst
firms.
- Value, Microsoft Dynamics CRM
is regarded by many customers and industry analysts as one of the
best values in the industry when
examining factors that affect total
cost of ownership (TCO)-such as
licensing, services, training, deployment, administration, and
maintenance.
- Familiarity, a quick uptake
by users is ensured with Microsoft Dynamics CRM being accessed
from within Microsoft Outlook. With
over 500 million Outlook users worldwide, Microsoft Dynamics
CRM is a seamless and natural extension of the functionality they
are already comfortable with.
- Choice of on-premises, on-demand,
and partner-hosted solutions based on the same architecture and
code base so you can select the best model for your organisation.
You can also access Microsoft Dynamics CRM from Outlook, a web
browser, or any Internet-enabled mobile device.
- Cloud, with over $2.3 billion
dollars invested by Microsoft to create a world-class cloud
infrastructure you can have complete confidence in Microsoft
Dynamics CRM Online as an on-demand solution. Run in
geo-replicated data centers that are SAS 70 and ISO 27001 compliant
and supported by a 99.9% uptime financially backed service
level agreement you can have complete confidence in your
choice.
- Flexibility, with point-and-click
customisation, role-based forms, declarative design, and powerful
developer tools, Microsoft Dynamics CRM can be easily customised to
support your changing needs enabling your organisation to react
rapidly within today's ultra-competitive environment.
- Global world-class support wherever you choose
to do business. Microsoft Dynamics CRM is used by
customers globally in over 82 countries, is available in over 41
languages, and provides full multi-currency and multi-language
support.
- Insight, Microsoft Dynamics CRM enables
your organisation to identify key trends and track key
performance metrics with a range of insightful business
intelligence capabilities including real-time dashboards, inline
data visualisation, flexible reports, and in-depth
analytics.
- Partners, there are thousands of
partners in over 82 countries that sell, service, and support
Microsoft Dynamics CRM. Additionally, the introduction of the
Microsoft Dynamics Marketplace, a cloud-based repository of partner
solutions and community insight, helps you increase the relevancy
and value of your Microsoft Dynamics CRM
implementation.
- Solutions, maximise your
Microsoft Dynamics CRM investment and increase your
productivity through the $9 billion spend annually
by Microsoft in developing a wide variety of
productivity-focused and powerful solutions. Functionality
from these solutions is utilised in CRM: Microsoft Office,
Microsoft SharePoint® Server, Microsoft Lync™ and Microsoft
Dynamics ERP.