We support our Microsoft Dynamics Business Intelligence
Solutions customers with a dedicated HelpDesk and support team. Our
support service benefits include:
- Local and committed service: Our HelpDesk is
run from Koorb by qualified consultants who are based in New
Zealand and understand your business environment
- Ready access to support: We like to make it
easy. You can contact our HelpDesk via our freephone, email or by
using our online case management system
- Support when you need it most: We provide
timely support during office hours as standard, or extended
business hours through to 24/7 support options. When you need
us, we are there
- Every call is important: Every case is logged,
prioritised and managed by one of our dedicated customer account
managers
- Self tracking of cases: Our customers have
24/7 access to our online case management system to add and check
on their call status
- Wide range of services: Our HelpDesk can
manage mini projects, customisations, training (phone, web or
onsite), problem resolution and escalation to Microsoft or another
organisation
- Personal contact: Our customers not only have
access to experienced and friendly local consultants but we also
have monthly account meetings with both an account manager and a
Director of Koorb